Questions about your Pin-Up account
We cannot see or change anything in your Pin-Up account. Deposits, withdrawals, verification and bonuses are handled only by the operator's support team, so contact them directly.
| Topic | Where to ask | Have ready |
|---|---|---|
| Deposit not credited | Live chat in the Pin-Up site or app | Transaction ID, amount, time, payment method |
| Withdrawal pending | Live chat, then email for follow-ups | Withdrawal ID, verification status |
| KYC documents | Support email or the Profile verification form | Clear scans of ID, address proof, card |
| Bonus not applied | Live chat | Bonus name, deposit details, promo code used |
| Login or password | Forgot-password link, then live chat | Registered phone number or email |
| Limits or self-exclusion | Account settings or support | The limit or break period you want |
Live chat is usually the fastest route. Email suits cases that need attachments or a written record; the operator states that email replies can take up to 24 hours.
Protect yourself when asking for help
- Start every support chat from the official Pin-Up site or app.
- No real agent needs your password, one-time codes or UPI PIN – do not send them.
- Ignore 'agents' in messaging apps who promise faster payouts or bonus codes for money.
- Save transaction IDs and chat transcripts until the case is resolved.
Feedback about this website
We revise Play Pin Up Casino whenever the operator changes its offers, cashier or app instructions. Please note that we cannot help with individual accounts, disputes or bonus codes.
You can read more about how the guide is written on our About page.
If gambling is becoming a problem
Pin-Up support can apply limits, a break or self-exclusion to your account. For free and confidential advice, Gambling Therapy runs an international online service. Our responsible gaming page has more guidance.